FAQs

Over what period of time can I spread my loan?

This is entirely up to you, generally loans are available over three to thirty years.

Once I sign the paperwork, am I committed?

No, signing paperwork allows us to ‘get the ball rolling’ and begin to process your enqiry. Should you have a change of mind or circumstance, you are able to cancel at any time at no cost to your self. N.B. Cancellation of a mortgage application must be done prior to a formal offer being received by you from the lender. A formal offer usually takes approximately three weeks to arrange.

Are fixed interest rates available?

On the vast majority of products we are able to offer interest rates fixed for up to five years (where the loan term is 60 months or longer).

Are there any fees charged?

No broker fees will ever be charged up front. Our broker fee will be added to the amount being lent, and made payable to us upon completion. You will be made aware of any fee from day one and how they can be added to your loan.

Can you offer a scheme whereby my repayments can be made if I am ill or made redundant?

Yes, we offer an excellent optional mortgage protection package. Call us to now to discuss your specific requirements.

Is the application confidential?

Absolutely. Your loan application is treated in the strictest confidence. We will not contact your employers, bank or any other third party without your prior permission.

You can use the money for virtually any purpose, but some are prohibited by lenders. Call us now to discuss your requirements.

What if I want to settle early?

The balance outstanding will be calculated and a rebate given on the outstanding interest in accordance with the Consumer Credit Act 1974.

What if I want to move house?

Simply pay the outstanding loan balance from the proceeds of the sale or alternatively we may be able to transfer the loan to your new property.

What if I want to borrow more in the future?

Simply contact our office or your loan advisor and we will gladly supply you with a free quotation for a further advance.

How long will the loan take to arrange?

The loan process usually three to four weeks weeks. Mortgages are usually between three to six weeks and Re-mortgages can take between three and five weeks dependent, of course, upon a number of factors including how quickly you can supply us with the documentation required to complete your loan.

What if my circumstances change - or if I have other questions?

As a customer of Refinance Ltd, you are allocated an advisor who will always be never more than a phone call away if you have any questions or concerns. You will always have access to advice from either your loan advisor or, you can speak to any of our trained staff who draw on extensive experience of helping homeowners like yourself. So you can expect honest, sensitive and reliable help whenever you call.