FAQs

Over what period of time can I spread my loan?

This is entirely up to you, the Repayment Guide may help you decide. Generally loans are available over three to thirty years.

Once I sign the paperwork, am I committed?

No, signing paperwork allows us to ‘get the ball rolling’ and begin to process your loan. Should you have a change of mind or circumstance, you are able to cancel at any time at no cost to your self. N.B. Cancellation of a mortgage application must be prior to a formal offer of loan being received by you. A formal offer usually takes approximately three weeks to arrange.

Are fixed interest rates available?

On the vast majority of our loans we are able to offer interest rates fixed for up to five years (where the loan term is 60 months or longer). Fixed rates of interest for up to fifteen years and capped rates are also available.

Are there any fees charged?

No broker fees will ever be charged up front. Sometimes, a fee of up to 10% may be payable on completion of your loan in specialised circumstances. You will be aware of any possible fee from day one and they can be built in to your loan package.

Can you offer a scheme whereby my repayments can be made if I am ill or made redundant?

Yes, we offer an excellent optional accident, sickness and redundancy package for total peace of mind. The Payment Protection section provides details of this valuable cover.

Is the application confidential?

Absolutely. Your loan application is treated in the strictest confidence. We will not contact your employers, bank or any other third party without your prior permission.

No, you can use the money for virtually any purpose. Perhaps you want to pay off all your higher rate credit leaving you with just one manageable monthly payment. Alternatively you may wish to carry out home improvements, purchase a car, caravan, boat, conservatory or perhaps take a holiday!
The money is yours, spend it as you wish.

What if I want to settle the loan early?

The balance outstanding will be calculated and a rebate given on the outstanding interest in accordance with the Consumer Credit Act 1974.

What if I want to move house?

Simply pay the outstanding loan balance from the proceeds of the sale or alternatively we may be able to transfer the loan to your new property.

What if I want to borrow more in the future?

Simply contact our office or your Personal Advisor and we will gladly supply you with a quotation for a further advance.

How long will the loan take to arrange?

The loan process usually takes two to three weeks. Mortgages are usually between three to six weeks and Re-mortgages can take between three and five weeks dependent, of course, upon a number of factors including how quickly you can supply us with the documentation required to complete your loan.

What if my circumstances change - or if I have other questions?

As a customer of Re: finance, you are allocated an advisor who will always be never more than a phone call away if you have any questions or concerns. You will always have access to good advice from either your Personal Advisor or, you can speak to our trained staff who draw on extensive experience of helping homeowners like yourself. So you can expect prompt and sensitive and reliable help.